FAQ

Frequently Asked Questions

ABOUT TACTALYSE PLATFORM

What can I do with my Tactalyse Platform?

The Tactalyse Platform is created for improving your tactical football knowledge. Tactalyse worked for years to create their own unique tactical methodology. On this platform, we share the fundamentals and clips we use to teach professional football players. Look at the behavior and decisions the players in the videos make and improve your own decisions on the pitch!

What is a fundamental?

A fundamental is an optimal response in a game situation. We make use of position-based individual, team, and line fundamentals. Fundamentals are related to:    

🔺 Formation

🔺 Strategy

🔺 Coach

Can I see my own matches?

Not on this platform. Check out our website for our pro, and elite services which include personal game analysis.

BILLING AND ACCOUNT QUESTIONS

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.
 
Where can I get a gift card?

If you create an account when you have chosen your subscription, next to create an account it says: buy as a gift. Here you can choose an amount and give it as a gift!

Where can I validate my gift card?

When you are on the page where you are going to choose your subscription, under the subscriptions it says: have a gift card? If you click on it you can validate the gift card.

How can I add a collection to my favorites?

Above the videos in a collection is the heart, if you click on it the collection will be added to your favorites

Still have a question or comment for us?

We love hearing from our Tactalyse community. Especially if it"s concerning an issue preventing you from enjoying the Tactalyse platform. Email your question or comment to info@tactalyse.com